METRO COREHOMES← Back to websiteLegal & regulatory information
Clear standards.
Confident decisions.
This centre explains how Metro Core Homes operates, protects personal information and presents property and investment information.
Company
Company & regulatory details
Metro Core Homes is the trading style of Metro Core Homes Management Ltd, a private limited company registered in England and Wales.
Terms
Website terms of use
By using this website you agree to these terms. If you do not agree, please stop using the website.
Information only
Website content is provided for general information and to introduce our services. It is not a substitute for property-specific, legal, tax, mortgage, surveying or regulated financial advice.
Availability and changes
We may update, suspend or withdraw any part of the website without notice. Properties, prices, rental values, incentives and availability may change or be withdrawn at any time.
Intellectual property
Unless stated otherwise, the website design, copy, brand assets and original content belong to Metro Core Homes Management Ltd or its licensors. They may not be reproduced commercially without written permission.
Acceptable use
You must not misuse the website, introduce malicious code, attempt unauthorised access, scrape content at scale, impersonate another person or use the website for unlawful or fraudulent purposes.
Third-party services
Links to third-party websites are provided for convenience. We do not control their content, availability, privacy practices or services and do not endorse them unless expressly stated.
Liability
To the fullest extent permitted by law, we are not liable for losses caused solely by reliance on general website content or by website interruption. Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, death or personal injury caused by negligence, or applicable consumer rights.
Law and jurisdiction
These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights a consumer has in their place of residence.
Privacy
Privacy notice
Metro Core Homes Management Ltd is the data controller for personal information collected through this website and our property services.
Information we collect
Identity and contact details; property requirements and preferences; enquiry, viewing and communication records; transaction, tenancy and anti-money-laundering information where you become a client; and limited technical information needed to operate and secure the website.
How and why we use it
We use personal information to respond to enquiries and take steps before a contract; provide sales, lettings, management and consultancy services; meet legal, regulatory and anti-money-laundering duties; protect our legitimate business interests; and send electronic marketing only where permitted and with consent where required.
Who we share it with
Information may be shared when necessary with landlords, sellers, buyers or tenants; Gnomen PMS 5 and other secure technology providers; hosting and communications providers; professional advisers; referencing, identity and AML providers; contractors; regulators, courts and law-enforcement bodies. We do not sell personal data.
International transfers
Some clients and service providers may be outside the United Kingdom. Where personal data is transferred internationally, we use an adequacy decision or appropriate contractual and organisational safeguards where required.
Retention
General enquiries and concierge records are normally retained for up to 24 months. Client and transaction records may be kept for six years after the relationship ends. AML records are generally retained for five years after the relationship or transaction, subject to law. Marketing preferences are retained until consent is withdrawn, with minimal suppression records kept where necessary.
Your rights
Depending on the circumstances, you may request access, correction, deletion, restriction, portability or objection; withdraw consent; and complain to the Information Commissioner’s Office. Rights may be limited where we must keep information by law.
Contact and security
We use proportionate technical and organisational measures to protect information. Privacy requests should be sent to info@mchomes.co.uk. You may also complain to the ICO using registration reference ZB734833.
Cookies
Cookie policy
The current website does not intentionally use advertising cookies or third-party analytics cookies.
Strictly necessary technology
Our hosting and security providers may use essential cookies, local storage or technical logs to deliver pages, maintain security, prevent abuse and remember necessary access or language settings. These cannot always be switched off without affecting the website.
Future analytics
If optional analytics, advertising pixels or similar tracking are introduced, this policy will be updated and non-essential technology will not be activated until the appropriate consent has been obtained.
Your controls
You can delete or block cookies using browser settings. Blocking strictly necessary technology may prevent parts of the website from working correctly.
Disclaimers
Property & investment disclaimers
Please read these points before relying on any property listing, market commentary or investment illustration.
Property particulars
Property descriptions, photographs, plans, measurements and distances are provided as a general guide and do not form part of an offer or contract. Information may come from sellers, landlords, developers or other third parties and should be independently verified.
Condition and material information
No website description is a survey or statement about structural condition, title, tenure, planning, building safety, utilities or regulatory compliance. Interested parties should inspect the property, review all material information and obtain appropriate professional reports and legal advice.
Prices and availability
Prices, rents, service charges, ground rent, incentives, exchange rates, completion dates and availability are subject to confirmation and may change or be withdrawn without notice.
Investment risk
Any yield, growth, cost or return illustration is an estimate based on assumptions, not a promise or guarantee. Property values and rental income can rise or fall; costs, void periods, tax and currency movements may materially affect returns.
No regulated advice
Nothing on this website constitutes legal, tax, mortgage, immigration or regulated financial advice. Clients should take independent advice from appropriately qualified and, where required, authorised professionals before making a decision.
Automated concierge
The website concierge uses pre-set automated responses to organise enquiries. Its responses are general information only and should be confirmed by a Metro Core Homes adviser before being relied upon.
Complaints
Complaints procedure
We aim to resolve concerns fairly, promptly and transparently.
1. Contact us
Email info@mchomes.co.uk with the subject ‘Formal Complaint’. Include your name, property or client reference, what happened, relevant dates and the outcome you are seeking.
2. Internal review
We will acknowledge the complaint, investigate the relevant records and provide a written response. If further information or time is required, we will explain why and keep you informed.
3. Final response
We will issue a final written response once our internal process is complete. Please retain this response and the supporting correspondence.
4. Independent redress
Metro Core Homes is a UKALA member and is enrolled in the Property Redress Scheme. If you remain dissatisfied after our final response, or the complaint has not been resolved within eight weeks, you may refer it to PRS. Your last communication about the complaint must normally be within the preceding 12 months. PRS is free to consumers.
Your rights
Using our complaints process or PRS does not remove any legal rights or other remedies available to you.
Email management
Privacy and legal contact
For privacy requests, complaints or questions about these terms, contact our management team.
info@mchomes.co.uk ↗